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Everycontractor.com is a lead generating service. I paid $3000.00 for a contract guaranteed $50,000.00 return on investment within 12 months. They were supposed to send enough pre-qualified leads to provide me with $50,000.00 worth of work contracts.In order to obtain a refund of my guaranteed investment, I had to do 5 things;
1. Update my profile quarterly,
2. Accept or reject all leads within 24 hours of being assigned,
3. Keep 24 hour contact information up to date.,
4. Make a genuine effort to win the job,
5. Complete the feedback with 2 weeks.
I only wished I had seen Rip Off Reports prior to signing the contract!
I signed up with the company on 03/12/2007 and immediately checked my profile on the website as required. My companys name and contact information was all wrong and areas of service was wrong. I fixed all the problems and waited.
Every time a lead was pre-qualified, an everycontractor representative was to contact me by phone and a 3 way call was to be set up. If I could not be reached, an email was to be sent notifying me of a lead.
Everycontractor produced a grand total of 5 leads over the 12 month time period.
After several months, The first lead that was produced on 05/16/2007 went fine, my representative called me and I contacted the homeowner. They had already found a contractor so I left the appropriate feedback on EC website within the 2 weeks.
I expressed my concern to the representative that leads aren't comming in, but I was assured that it took time for their marketing team to really start generating leads and everything would work out. I was again assured of the guarantee.
I continued to update my profile monthly (much more than what is required).
on 11/07/2008 and almost 4 months later with no contact from EveryContractor, I decided to check the website and look at the 'all leads ever given' section of the website. Low and behold, on 10/12/2007 another lead had come in, yet I wasn't called or emailed. This lead was almost 1 MONTH old! I double checked my 24 hour contact information and it was correct. I rejected the old lead and sent an email in the form of a 'trouble ticket' on their website about the issue.
I followed up with a phone call to customer service several days later because I got no response from the 'trouble ticket'. I explained that I was NOT contacted in any way shape or form about the lead and I did not want the delayed response in picking up the lead, to nullify my guaranteed refund on the contract. Its their resposibility to notify me per the contract, not for me to check the website daily for leads. I was assured the mistake would not be held against me.
A month later, on 12/17/2007, I get a automated phone message saying I have a lead from EveryContractor. I check the leads and sure enough, a lead was there (Wow! the third one in almost 9 months!) I rejected the lead because it was outside the scope of my companys work and adjusted the profile to more closely match my company.
A week went by and I started checking the website more frequently for missed leads. Sure enough on 12/22/2007 a lead came in and no telephone call or email from EveryContractor. I found the lead on 12/24/2007. I accepted the lead, called the customer, he had already found a contractor, I left the required feedback. I again left a 'trouble ticket' for customer service. With no returned phone call, I called them and again was assured the problem would not be held against me at contracts end and the guarantee would still be honored.
On 01/11/2008 another lead came in. This time magically, I received an email notification, but no telephone call. I logged on, rejected the lead because it was outside my scope of work, left the appropriate feedback.
The contract is now over. Its 03/25/2008 a whopping 5 leads were generated by EveryContractor. Had I accepted and won all 5 bids, I still would not have produced $50,000.00 in gross receipts as the contract guaranteed, so the lead follow up is a moot point.
I called for a refund and was told, I did not meet the requirements set forth in the contract for accepting leads within 24 hours of assigning them to me.
Shocker there! I cant accept the leads if I dont get notified of them!
Everycontractor has a great customer service team, they all work together to try and find a way to not honor the guaranteed contract. They lied about counting their mistake against me. The entire organization is a scam". Nothing of what they promised to do, was done/.
I have filed a better business bureau complaint against them?. I will attempt to file a warrant in debt against them for breach of contract!. I doubt either of these efforts will return my money/.
I can promise Everycontractor one thing and it is guaranteed; I attend the same trade shows they do;. I have seen their booths:. I guarantee, I will have a t-shirt on that states 'EveryContractor Ripped Me Off!' at the next trade show, and I will stand right in front of their booth..
WHATEVER YOU DO, DO NOT USE THIS COMPANY!!!
Manager
Stephens City, Virginia
U.S.A.
128eeb3
 Comments (18) |
| 1. Written by Masonry work on December 19, 2010 from macomb, michigan, US Jay Harrison fron Everycontractor is a scam artist. DO NOT work with this company or him. Took my money and ran. Carma is a ***!!!!!!!!! |
| 2. Written by Mason on October 8, 2010 from waterloo, ontario, CA Jay Harrison from Everycontractor is a crook. Just took my money and no guarantee. I hope they all go to ***. |
| 3. Written by paul aner on January 28, 2010 from haifa, hefa, IL to JB: I agree with you on the "too good to be true, than it probably is" statement. Ironically, networx has been quite good for me. they were straight up with me about the numbers of leads I can expect and I've gotten some decent jobs from them. service magic was okay at best--lots of leads, but lots of duds--it got really expensive. |
| 4. Written by JB on January 22, 2010 from los angeles, california, US I just got the phone with EC.com andI must say they are convincing. I have been on Service magic, networx, Yodel, and and all the same problem too any contractors not enough leads. If it sounds too good to be true is usually is! Buyer beware do your own marketing set up orograms for refs from your existing clients and you will be better off. It sounds like a win win; they advertise, they market and you pay a monthly or yearly fee, once again if it sounds too good to be true it is! |
| 5. Written by handymanec on January 19, 2010 from -, -, - Hi! I work at Everycontractor and I have seen some recent changes and I’ve got to let you guys know: I'm not sure if you know this, but Everycontractor.com recently changed its executive management team including Vice President of Support and CEO. New management was put in place and they’ve been meeting left and right. They are making changes within the company. They are also making several new changes to all the products. Based off all the feedback they found online, they are putting in new procedures to make the products better. If you have any feedback or complaints at all, I suggest you call in and share your opinion. It's better to speak up, and let someone within the company know, so they can address it. Just so you know, I will be posting this around numerous websites. It’s not a campaign, just my view of what is going on from the inside. |
| 6. Written by Caliber on December 22, 2009 from norman, oklahoma, US I have had the same bad experiences with Everycontractor.com, reliableremodelor.com, and networx.com They all promise great leads, then send dead leads. Often the people dont even answer their phones, and when they do they are not really looking for work to be done. Doing business with any of these companies is complete and utter rip off ... they should be put out of business. On the other hand, I have had great success with repair leads from servicemagic, not the re-roof leads though, they where as bad as anyone elses. |
| 7. Written by Ed on December 17, 2009 from las vegas, nevada, US Yes I agree with all the complaints. They also use my company name to steal clients from me. If I go to google and type my company name I will come up with a telephone number from everycontractor and their website. This way everybody looking for me have to go through everycontractor. And they have the courage of having a business here in Las Vegas. I paid them and never got a good bid.... wrong telephone numbers, old leads, people who represent every contractor call you as if they need a bid... very wrong.... |
| 8. Written by Pissed off contractor on October 3, 2009 from bagley, minnesota, US Don't fall for their line of crap. Have 5 leads in several months. Everyone is pissed. They all recieved cold calls asking if they needed work done. Now I sound like a telemarketer. tried to get my money back and you will be exhausted by the huge runaround and hand offs to next on the phone list. All with nothing but excuses and we do not cold call. STAY AWAY AND SAVE YOUR MONEY FOR SOMETHING USEFUL LIKE TOILET PAPER. AT LEAST YOU WILL HAVE BEEN ABLE TO GET SOME USE OUT OF IT. |
| 9. Written by amber on March 12, 2009 from -, -, - hey goodmorning im not going to lie i work for everycontractor.com and i see alot of people are complaing about our services. i wander why?? people if you follow our terms and conditions and keep that profile updated you wouldnt have to worry about this.. our program will benifit you if you wanna get more work and expand yo business. but anyway....i have to clock in and find someone whos gonna follow our terms and conditions.lol!!! anybody need some work!!! |
| 10. Written by Contractor on October 15, 2008 from portland, oregon, US Yeah they do say we need to log in every day. I admit, I don't do it. They do call me and let me know about the leads. I forget to log in and call the customer. It would be one thing if you knew there was something to log in about none stop. But they do come in every few weeks, or even several months. I will admit I got one flooring job, and another job installing a beam from them. Other than that, that is it. I think the economy is whacked out, and has been for the last few years. It's a shame our government can't get inflation in control so we don't have to live on our bellies half the time! IT was we the kings, now it is we the servants of the kings, just like in Europe. |
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